Best Patient Safety Initiative in A&E
A&E is an unpredictable environment – it is never possible to know what is coming through the door next – and can be highly pressurised, with complex decisions about triage needing to be made constantly. Ensuring consistently safe delivery of the right assessments and treatments at the right time is a never-ending challenge. There is also the need to ensure nursing, medical and allied health professionals work well together, minimising the risk of safety incidents relating to poor communication between staff.
This award recognises an initiative which has significantly improved safety for those attending A&E.
Entries are welcomed from accident and emergency and urgent care centres from across the NHS and from across the UK.
Describe the drivers for the initiative including the context and key people involved in identifying and creating the initiative. What targets were set and how were they to be measured?
Outline leadership involvement and what support was given and an explanation of how the initiative was informed by existing best practice.
Evidence the initiative has directly improved patient safety in A&E. This should be quantitative and can cover any aspect of the safe delivery of care, for example reductions in medication administration errors, faster and more accurate triage, a drop in adverse events.
Evidence the initiative has directly contributed to the delivery of consistently high-quality care. This should have a quantitative aspect but can also include qualitative data such as patient feedback and staff testimonials.
An initiative which has, or could, spread beyond the A&E department in which it originated – either to other areas of the trust, or to A&E departments in other organisations. Give demonstrable evidence of the spread and its efficacy such as testimonials from colleagues.
Clear evidence the initiative has improved value. Where possible, this should include evidence of improved financial value as well as value to patients through improved quality, experience and care. This should include testimonial evidence supporting improvements from staff and where possible, patients.
Clear evidence all relevant parties were fully engaged in the initiative, including patients were appropriate. Leadership support is an important driver and efforts should be made to demonstrate this support through endorsement. Entrants should also demonstrate a culture in which all members of staff are able to raise concerns and make suggestions for improvements.