Service User Engagement Award

Service User Engagement Award

Patient and service user representation in planning, decisions and outcomes within the NHS must be central to the design of services. Representation has many benefits and occurs in varied circumstances. Planning services with representative groups can result in improved experiences, better treatment pathways, integrated services and ultimately outcomes. Co-production of services, “doing it with and for or to” people is a model widely adopted throughout the NHS and social care system.

This award is looking to celebrate initiatives which can demonstrate genuine co-design, co-production and delivered services with the involvement of services users, patients and their families. Judges will be looking for projects that can show patient experiences and outcomes have improved and more specifically that patient safety has been enhanced.



Entries can include any projects or teams which involve NHS and public sector health and social care providers and can include any type of service.

Judging Criteria :


Describe the co-production dynamic of your team or project. Who’s involved, what are their roles and how have the come to be part of this initiative?

Outline the service giving clear detail on the context and history of how you’ve arrived at this point

What was your goal for the project and how is patient and service user representation important to design and implementation?

Provide evidence of the structure of patient and service user engagement and detail on consultation and implementation of initiatives.


How has the co-production of services changed the dynamic of patient experiences and outcomes? Describe with supporting evidence the results against your goals.

How has the patient safety environment changed in line with patient and service user representation? Provide evidence of a reduction in complaints, harm or incidents.

Provide further evidence of success with quantitative analysis and testimonials from stakeholders.


How have the learnings from your success been shared across the organisation, between different institutions and across boundaries? Judges will be looking for clear evidence that best practice has been shared effectively

What evidence is there that by sharing what you’ve learned or achieved has been successfully implemented elsewhere?


How has the co-produced initiative benefited the various stakeholder organisations and teams? Judges are looking for evidence of improvements in a variety of areas including staff satisfaction and ability to provide better more efficiency run services. Evidence can also include improvement capacity, reduction in admissions or savings.

What value has been added for patients, service users and their families? Examples might have enabled better information for families on treatment pathways, money saved for patients or more efficient access to treatment.

Have other organisations or service providers gained as a result of patient and service user representation in service deliver?


Describe the co-production culture of the wider organisation and how that contributed toward your success

How easy was it to engagement services users and patients? What hurdles needed to be overcome and what structures needed to be put in place?

With whom did you consult and ask for guidance on working representative groups and what contribution did make?

Outside of the core group providing services what efforts have been made to consult other stakeholders, expertise or those effected by change?

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