Service User Engagement and Co-production Award
Patient involvement in safety award

Patient and service user involvement in planning, decisions and outcomes within the NHS must be central to the design of services and are now a requirement for all local systems to include two patient safety partners on their safety-related clinical governance committees.

Representation has many benefits and occurs in varied circumstances. Planning services with representative groups can result in improved experiences, better treatment pathways, integrated services and ultimately outcomes. Co-production of services, “doing it with and for” people is a model widely adopted throughout the NHS and social care system.

This award celebrates initiatives which can demonstrate genuine co-design, co-production and delivered services with the involvement of services users, patients and their families. Judges will be looking for projects that can show patient experiences and outcomes have improved and more specifically that patient safety has been enhanced.


Entries can include any projects or teams coproduced by NHS, public and independent healthcare providers, health and social care providers and can include any type of service.


  • Describe the co-production dynamic of your team or project, including who was involved, their roles and how they have come to be part of this initiative.
  • Outline the service giving clear detail on the context and history of how you have arrived at this point.
  • Identify the goal for the project and how patient and service user representation is integral to its design and implementation.
  • Provide evidence of the structure of patient and service user engagement and detail on consultation and implementation of initiatives.


  • Describe with supporting evidence the results against your goals.
  • Discuss how the co-production of services has changed the dynamic of patient experiences and outcomes.
  • Evidence how the patient safety environment has changed in line with patient and service user representation, in terms of reductions in complaints, harm or incidents.
  • Provide further evidence of success with quantitative analysis and testimonials from stakeholders.


  • Provide clear evidence to show how the learnings from your success have been shared across the organisation, between different institutions and across boundaries.
  • Discuss to what extent this achievement sharing has enabled the initiative to be successfully implemented or replicated elsewhere.


  • Evidence how the co-produced initiative has benefited the various stakeholder organisations and teams, in terms of staff satisfaction, improvement capacity, reduction in admissions or savings.
  • Show the value that has been added for patients, service users and their families. This may include the introduction of better information for families on treatment pathways, rescued costs for patients or more efficient access to treatment.
  • Discuss to what extent other organisations or service providers have benefited as a result of patient and service user representation.


  • Describe the co-production culture of the wider organisation and how that contributed toward your success.
  • Discuss how easy or difficult it was to engage with services users and patients, including a description of the hurdles that needed to be overcome and structures that needed to be put in place.
  • How were representative working groups formed and what contribution did diversity or opinion make to this success?
  • Outside of the core group providing services, describe the efforts made to consult other stakeholders, expertise or those affected.

To find out more

Partnership opportunities:  Natasha Dwyer, Head of Sponsorship Sales
Awards entry enquiries: Frank Willing, Delegate Sales Manager